Return Policy

At Racket Solution Limited, we take pride in delivering high-quality digital code, scripts, and software solutions. Since these are intangible products that are immediately accessible upon purchase, we have a strict return policy with limited exceptions.

1. Eligibility for Returns & Refunds

We generally do not offer refunds for digital code purchases. However, exceptions may be considered in the following cases:

  • Duplicate purchase – If you accidentally bought the same product twice, we can refund the duplicate order.
  • Non-functional code – If the script, theme, or plugin does not function as described, and our support team is unable to resolve the issue.
  • Misrepresentation – If the product description significantly differs from what is delivered.
  • Unauthorized purchase – If your account was used without your permission to make a purchase.

2. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Change of mind – If you decide you no longer need or want the code after purchasing.
  • Lack of technical knowledge – If the product requires coding or setup skills that you do not possess.
  • Incompatibility – If the product does not work due to server, hosting, or third-party plugin conflicts unless explicitly stated in the product description.
  • Customization issues – If modifications to the original code lead to unexpected errors.

3. How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  • Contact our support team at info@racketsolutionltd.com within 15 days of purchase.
  • Provide your order details, a detailed explanation of the issue, and screenshots if necessary.

3. Our team will review your request within 15 business days and determine eligibility.

4. Support & Fixes

Instead of a refund, we prioritize technical support to ensure your code works as intended. If you encounter issues, reach out to our team at info@racketsolutionltd.com, and we’ll assist with troubleshooting.

5. Contact Us

If you have any questions about our return policy or need assistance with a product, feel free to contact us at info@racketsolutionltd.com or visit https://racketsolutionltd.com.

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